Important Customer Information

Pricing

All prices are including VAT.

Shipping costs

Shipping costs shall be added to the product prices stated. For the details please refer to the individual offers.

Revocation instructions

This is to inform you about the prerequisites and the consequences if you wish to exercise your statutory right of revocation in the case of mail orders.

Right of revocation

You have the right to revoke this contract within a period of fourteen days without having to give any reasons. The revocation period of fourteen days commences on the day when you or a third party appointed by you, but not the carrier, have taken possession of the goods.

In order to exercise your right of revocation you need to inform us:

HELFAST GmbH & Co. KG
Schongauer Str. 5
28219 Bremen
Germany
E-mail:            info@helfast.eu
Phone:            +49 421 17879880
Fax:                 +49 421 17879889

by way of an unequivocal statement (such as a letter mailed through the Post Office, a fax or an e-mail) about your decision to revoke this contract. You can use the enclosed model revocation form, although this is not mandatory.

In order to comply with the notice period, it is sufficient to dispatch the notice of revocation before the revocation period has expired.

Consequences of a revocation

If you revoke this contract, we have to repay any amounts received from you, including the costs of delivery (except any additional costs incurred, should you have chosen any other form of delivery but the most favorable standard delivery offered by us) without any delay, i.e. within fourteen days, at the latest, from the day when we received your revocation notice concerning this contract. We shall use the same means of payment for this repayment that you have chosen for the original transaction, unless something else has been explicitly agreed with you; under no circumstances will charges become due to you on such repayments.

We shall collect the goods and bear the costs of returning them. You shall only be held liable for any diminished value of the goods, if this diminished value can be attributed to an examination of the goods‘ quality, properties and functionality on your part beyond the extent necessary.

Model revocation form
(If you wish to revoke the contract, please fill in this form and return it to us.)
HELFAST GmbH & Co. KG
Schongauer Str. 5
28219 Bremen
Germany
E-mail:            info@helfast.eu
Phone:           +49 421 17879880
Fax:                 +49 421 17879889

I/we (*) hereby revoke the contract concluded with me/us (*) for the purchase of the following goods:

- ordered on (*)/received on (*)

- name(s) of the consumer(s)

-  address of the consumer(s)

- signature of the consumer(s) (only when using a hard copy)

- date

 

(*) delete as appropriate